Last updated: 13 September 2026

Refund & Cancellation Policy

1. Current purchase availability

New paid subscriptions are not enabled by default. They will remain unavailable until ShaadiProfile approves and publishes final pricing, cancellation, refund, grievance, and tax terms. The free service does not require a payment.

2. Existing payment issues

If you previously completed a payment and premium access was not activated, you were charged twice, or the charged amount does not match the checkout amount, contact us promptly. We will compare the request with the payment-provider record and provide the remedy required by the approved purchase terms and applicable law.

3. Information to include

• Your registered email address or ShaadiProfile ID.
• The payment date and amount.
• The Razorpay payment or order reference, if available.
• A short description of the issue.

Do not send card numbers, CVVs, OTPs, passwords, or banking credentials by email.

4. Contact

Email shaadiprofiles@outlook.com with the subject “Payment support”. Response and resolution timing depends on verification, the payment provider, and the applicable legal requirements; this page does not promise an unsupported fixed timeline.